Last Updated: 20th December 2025

At Diamond Glow Electricals, your satisfaction is our top priority. We aim to ensure that every purchase meets your expectations. However, if you’re not completely satisfied with your order, we’re here to help.

Returns

You may return most new, unopened items within 2 days of delivery for a full refund or exchange.

To be eligible for a return, your item must be in the same condition that you received it — unused, with tags, and in its original packaging.

Proof of purchase (such as an order confirmation or receipt) is required.

Items that cannot be returned:

• Items damaged by misuse, negligence, or improper handling.
• Items with broken seals, missing parts, or altered packaging.
• Personal care products, innerwear, and hygiene-related items for safety reasons.
• Products marked as “Clearance”, “Final Sale”, or “Non-Returnable.”

How to Initiate a Return

Contact our support team at +254799888120 with your order number and reason for return.

Our team will provide return instructions and the return address.

Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.

Refunds

Approved refunds will be processed to your original payment method within 2 business days.

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

Exchanges

If you received a defective or damaged item, we’ll gladly replace it at no additional cost. Please contact us within 24hrs of delivery to arrange an exchange.

Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account or payment app again.

Contact your mobile money company — it may take some time before your refund is officially posted.

If you’ve done all of this and still haven’t received your refund, please reach out to us at info@diamondglowelectricals.co.ke  or Call / WhatsApp: +254799888120